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Frequently Asked Questions
Everything you need to know about acquiring these Artwork by Raphael Macek
Sizing, Finishes & Materials
EXCLUSIVE COMPLIMENTARY VISUALIZATION SERVICE
Still unsure about sizing? We offer a personalized visualization service at no charge. Simply send us a photo of your wall, wall dimensions (width and height), and the size you're considering.
Raphael will personally create a custom mockup showing IMMERSION at your preferred size on your actual wall — so you can see exactly how it will look before making any commitment.
This service includes:
- Professional digital placement on your wall photo
- Multiple size options if you're deciding between two sizes
- Lighting and placement recommendations specific to your space
- Delivered within 24 hours
To request your complimentary visualization: Email gallery@raphaelmacek.com with your wall photo and dimensions, or mention it when you contact us about pricing.
No pressure, no obligation — just clarity and confidence in your decision.
Yes, absolutely. Custom sizes are available outside our standard offerings.
Custom Size Details:
- Available in any dimension between our size ranges
- Maintains the same aspect ratio to preserve composition
- Pricing calculated based on square footage
- Same limited edition structure (7 editions + 2 Artist Proofs)
- Production timeline: 20–25 business days
How to request custom sizing: Contact us with your desired dimensions (or wall measurements), intended placement/room details, and preferred finish and material. We'll provide a detailed quote within 24 hours.
We offer three archival-grade finishes, each creating a distinct aesthetic:
GLOSSY FINISH — High-shine surface that intensifies color depth and contrast. Creates a luminous, almost 3D effect. Reflects light dramatically — best with controlled/directional lighting. Modern, bold, gallery-quality presentation. Best for contemporary interiors, spaces with track or picture lighting, and collectors who want maximum visual impact.
MATTE FINISH — Sophisticated, non-reflective surface with velvety appearance. Zero glare from any angle — ideal for bright rooms. Softens highlights while maintaining rich color. Timeless, refined elegance. Best for sunlit rooms, versatile placement, and traditional or transitional interiors.
MUSEUM FINISH (Special Order) — Professional gallery-standard presentation. Virtually eliminates all reflection while preserving clarity. Used in major museums and institutions worldwide. Superior archival protection. Contact us for pricing. Best for serious collectors, professional environments, and investment-grade acquisitions.
FRAMELESS (Floating Plexiglass) — Museum-grade archival print face-mounted to UV-protective plexiglass with DiBond backing. Floats 1″ off the wall for dimensional depth. Modern, sleek, lightweight, shatter-resistant. Ready to hang. Most desired presentation.
WOODEN FRAME — Archival print professionally framed in handcrafted wooden frame with museum-quality glazing. Frame options: Matte Black, Matte White, Natural Wood, or Metallic Finish. Includes acid-free matting, UV-protective glass, and professional hanging hardware. Ready to hang.
COLLECTOR'S PRINT ONLY — The archival fine art print shipped carefully rolled. Includes hand-signed edition number, Certificate of Authenticity, and protective archival packaging. Ideal for clients with their own framer, international shipping, or complete control over presentation. Professional framing with archival materials strongly recommended.
Quick Guide:
- Modern / Contemporary Interiors → Frameless Plexiglass, Glossy or Matte
- Traditional / Transitional Interiors → Wooden Frame, Natural Wood or Matte Black
- Maximum Versatility → Frameless Matte or Wooden Frame Matte Black
- Bright, Sunlit Rooms → Frameless Matte or Museum finish
- Controlled Lighting / Drama → Frameless Glossy
- Serious Collectors / Investment → Museum finish (frameless or framed)
Still deciding? Schedule a complimentary consultation and we'll review your space, lighting, and aesthetic to provide personalized recommendations.
Can I change my mind after ordering? Changes can be made up to 48 hours after order confirmation, before production begins. We send order confirmation with all details within 24 hours — please review carefully.
Yes. We offer a Collector's Print Only option for clients who prefer custom framing.
What's included:
- Special pricing
- Museum-grade archival print (100+ year lifespan)
- Hand-signed and numbered by Raphael Macek
- Certificate of Authenticity
- Professional packaging in protective tube
- Communication with your framer
- Fully insured shipping
Best for international orders, those wanting complete control over presentation, and collectors building collections with consistent framing. Professional framing recommended (estimated cost: $400–$3,000 depending on quality and location).
Questions about print-only? Contact us at gallery@raphaelmacek.com
Shipping, Authentication & More
Shipping method depends on size and your location:
FRAMELESS PIECES — Custom wooden crate with foam interior. Fully insured door-to-door. Signature required upon delivery. Climate-controlled freight for GRAND and MONUMENTAL sizes.
FRAMED PIECES — Professional art packaging with corner protection. Wooden crate with foam/bubble wrap. Fully insured. White-glove delivery service available upon request.
PRINT ONLY — Rolled in archival protective tube. Rigid shipping tube with end caps. Fully insured. Standard courier service.
Yes, we ship worldwide via DHL Express and FedEx Priority.
We handle: Professional export packaging, customs documentation and paperwork, insurance during transit, and door-to-door delivery where available.
You're responsible for: Import duties and taxes (varies by country), local customs clearance (we provide all needed docs), and any special delivery requirements.
Estimated Delivery Times:
- Canada: 5–10 business days
- UK / Europe: 5–10 business days
- Australia / Asia: 7–10 business days
- South America: 15–20 business days
We've successfully shipped to Canada, UK, France, Germany, Italy, Spain, Switzerland, Australia, Japan, Brazil, Mexico, UAE, and more. For an international quote, provide your full shipping address and we'll calculate exact costs within 24 hours.
Basic installation guidance is included with every order. Professional installation is available as an add-on.
INCLUDED WITH ALL ORDERS: Ready-to-hang hardware pre-installed, detailed installation instructions with diagrams, recommended hanging height (57″–60″ center), wall anchor recommendations, and email/phone support.
PROFESSIONAL INSTALLATION — Available in most major metro areas for $200–$800 depending on size and complexity. Includes licensed insured installer, all necessary hardware, stud location, level installation, debris cleanup, and final positioning consultation.
Weight by Size:
- INTIMATE (40×53″): ~20 lbs — manageable solo
- STATEMENT (47×63″): ~30 lbs — two people recommended
- FEATURE (53×71″): ~45 lbs — two people required
- GRAND (60×80″): ~65 lbs — professional recommended
- MONUMENTAL (71×92″): ~90 lbs — professional strongly recommended
To arrange installation, request during checkout or contact us after delivery.
Every piece includes multiple authentication elements:
Artist Signature — Hand-signed by Raphael Macek in archival ink. Located on front (bottom right) or back depending on presentation. No two signatures are identical.
Edition Number — Hand-numbered in artist's handwriting (e.g., "3/12"). Written next to signature. Corresponds to official edition registry.
Certificate of Authenticity — Embossed with Raphael Macek Fine Art seal. Signed by Raphael. Includes artwork title, edition number, size, date, and production details. Archival-quality certificate paper.
Official Registry — Every edition is logged in our permanent archive including purchaser name, edition number, sale date, and provenance. Verifiable for future resale or appraisal.
For verification, contact us with your edition number, certificate number, and purchase date. We'll confirm authenticity within 24 hours.
Yes. Raphael accepts a very limited number of private commissions each year (6–8 annually) to photograph individual horses for discerning clients.
What's Included:
- Personal consultation with Raphael
- Full-day (or multi-day) dedicated photo session
- Same museum-grade production as gallery work
- Up to 3 fine art prints (customizable)
- Hand-signed with personalized dedication
- High-resolution digital files for personal use
- Certificate of Authenticity
Investment: Single horse session starting at $8,500. Includes travel within Continental US. For multiple horses, contact us.
Current Availability: 2026 — 3 slots remaining. 2027 — Now Booking.
To inquire, email gallery@raphaelmacek.com with your horse's story, your vision, and preferred location/timeframe. We'll respond within 48 hours.
"I only accept commissions when I believe I can create something extraordinary that honors both your horse and the relationship you share." — Raphael Macek
Email: gallery@raphaelmacek.com — Response within 24 hours. Best for non-urgent questions and documentation requests.
Live Chat: Available through the website. Great for common questions and faster replies.
Video Call: Schedule via email for installation consultation, condition assessment, or space planning. We use Zoom or FaceTime.
We help with:
- Installation questions & guidance
- Cleaning and care advice
- Authentication verification (for insurance/resale)
- Provenance updates & appraisal referrals
- Additional artwork recommendations
We view every sale as the beginning of a relationship, not the end. Many collectors return to acquire additional pieces, recommend us to friends and designers, or request custom commissions.
We offer flexible payment options designed for collectors:
Pay in Full — All major credit cards, Apple Pay, and bank transfer accepted. Secure checkout via Stripe.
4 Interest-Free Payments — Via Klarna. Split your purchase into 4 equal installments with zero interest.
12–24 Month Financing — Available for qualified buyers. Spread your investment over time with manageable monthly payments.
Trade & Professional Terms — Special pricing and payment arrangements available for architects, interior designers, and art professionals. Contact us for details.
All transactions are fully encrypted and insured. Questions? Reach us at gallery@raphaelmacek.com
Still have questions? We're here to help with every detail of your acquisition.
Schedule a Complimentary ConsultationChoose Your Finish
Each presentation creates a distinct experience — select what resonates with your space
Glossy
Frameless Plexiglass
High-shine surface that intensifies color depth. Creates luminous, almost 3D effect. Maximum visual impact.
Matte
Frameless Plexiglass
Non-reflective, velvety surface. Zero glare from any angle. Timeless, refined elegance.
Wooden Frame
Black · White · Natural · Metallic
Handcrafted frame with museum-quality glazing. Architectural presence with warm sophistication.
Print Only
Collector's Edition
Archival print shipped rolled. Complete control over your custom framing. Ideal for international orders.
What Owners Say
One second of eye contact. One moment of mutual recognition. The mare connected with me, acknowledged me, and chose to stay. That fleeting gift — that's what I'm sharing with you.
Not Sure Which Size or Finish?
Send us a photo of your wall and Raphael will personally create a custom mockup showing IMMERSION in your space — complimentary, no obligation.
